We warrant all footwear to be free of defects in material or workmanship for a period of 6 months. Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and material through time, exposure or extensive use.
If you believe you have manufacturer's defect and it's within 6 months from original date of purchase, please email a photo and description of the defect to firstname.lastname@example.org and we will assess the defect. If it is authorized, we will replace your item. If a replacement is not available, you will be refunded. We will not accept any items without the original sales receipt. If we request the defected item to be returned, shipment costs are your responsibility. We will pay for the shipment of the replacement.
We know it can be hard sometimes to get it right when you're shopping.
So we offer an easy return process.
We're happy to exchange or refund within 14 days of purchase for any full priced items, based on some assumptions we've listed below.
Returns & Exchanges for In-store Purchases
Sale/clearance items, hats, jewellery & socks are FINAL sale.
Returns for Online Purchases
At this time our online store does not offer exchanges, only returns. You may return your online purchase for a full refund if the following criteria is met:
Sale/clearance items, gift cards, hats, jewellery & socks are FINAL sale.
If you would like to return your regular priced purchase, please email email@example.com and include your name, order number, shipping address, and the reason for your return. We will then issue you a return authorization number, please wrap the box you are wanting to return and write the return number on the outside of your box. All returns must be insured and have a tracking number. Please note, all returns must be received back in store within 14 days of purchase. Shipping on all returns are at your expense. Please do not send item C.O.D. or we will deduct that amount from your purchase. Once we receive the item we will refund your credit card ASAP.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund within one week, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us.
PO BOX 2078, Invermere, British Columbia V0A 1K0